Shipping times are dependent upon location. We have an estimate arrival time on checkout page, under each shipping option. Also, you can check out our Shipping policy for more information on when to expect your package.

Note: FedEx and USPS are experiencing some transit delays. Tracking details may be slower than normal to update. Please allow for additional time for all deliveries.

Thanks for bearing with us!

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.

• Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

With your tracking ID, you can always use our Tracking page and paste the Order ID given in your inbox and click Check My Order see its status.

*Please note that sometimes tracking can take around 24h to be updated by the carrier. If your Order ID seems like not moving, chances are it's on its way!

Depending on what kind of items that you ordered, stock availability, and the geographic distance of your shipping address. Products will be made and shipped either from America, EU (Czech Republic, Poland, Latvia,...) or Asia.

Yes. You can pay with various currencies.

The available currencies are displayed clearly on the right corner of the web page.

When paying online, your details are automatically protected by VeriSign SSL encryption (the highest level of protection commercially available). We do not save any of your account information as the payment is taken with the official method.

If you have an issue with your delivery, you can contact the carrier directly that is listed in your Tracking ID.

US Postal Service: Phone: 1-800-222-1811

UPS: Phone: 1-800-742-5877

Canada Post: Phone: 1-866-607-6301

FedEx: Phone: 1-800-463-3339

DHL Express: Phone: 1-800-225-5345

Aramex: Phone: 1-718-553-8740

Aramex Australia: Visit the Aramex Australia Courier Locator to find the local number

Australia Post: Phone: (within Australia) 13-POST-13-7678 / (outside of Australia) +61-3-8847-9045

Evri: Phone: +44 330 333 6556

LaserShip: Phone: 1-804-414-2590

OnTrac: Phone: 1-800-334-5000

Royal Mail: Phone: +44 (0) 3457 740 740

Parcel Freight Logistic: Phone: +61 2 8355 1956

Piggycars: Phone: (800) 690-2256

CDL: Phone: 212-243-5600

UniUni: https://www.uniuni.com/support/

If you couldn't find your carrier under the above list, check this full Certificated Air Carriers List here: https://www.transportation.gov/policy/aviation-policy/certificated-air-carriers-list

If you have a problem with the wrong custom/size, damaged, or low-quality items, you can visit the Replace & Refund page for full and detail information and request a replacement item/a refund back to your account. In case you have defective items, please provide us with unboxing video/photos that show the defective issues clearly from the beginning. Our team will review your request and provide the most reasonable offer for you. In most cases, you can choose between a replacement (with the same processing time with the original order) or a refund back to your account and Dadcustom will proceed with your preferred option.

NOTE: we will support a replacement within 7 days after the date your package is delivered. However, if the replacement order you received is still wrong or damaged, we will support you with a refund right away.

If you notice any errors in your order details or shipping details within 06 hours after placed your order, please contact our Customer Support Team. You can submit a request for assistance via the form on the Support page of our website at here.